Customer Service Brilliance
For some time I’ve wanted to add audio interviews to my blog and have finally made it happen. I hope to regularly interview some of the people I admire and share those interviews with you. The choice...
View ArticleCustomer Service and The Amazing Service Guy
I recently interviewed Kevin Stirtz, The Amazing Service Guy, on the subject of improving customer service. Kevin’s experience as a speaker and consultant has led him to engagements with organizations...
View ArticleNeil Ducoff Interview – No Compromise Leadership
I recently had the opportunity to interview Neil Ducoff, author of the best-selling book, No Compromise Leadership: A Higher Standard of Leadership Thinking & Behavior. I’ve known Neil for about a...
View ArticleThink Like a Black Belt™ – Jim Bouchard Interview
We all have those days when it seems that everything and everyone is against us. A meeting we’re facilitating takes an ugly turn, customers are making unreasonable demands, the boss decides to move up...
View Article
More Pages to Explore .....